Yes, your money is in safe hands.
We’ve won an award from the Hong Kong government for our account opening processes, and work with the best cybersecurity technology to keep your money safe. We hold a Money Lenders License, Money Service Operator Licence, and a TCSP licence here in Hong Kong, and work closely with other regulated partners such as Railsbank (who are a regulated Electronic Money Institution in the U.K.) and ePaylinks (an HKMA Stored Value Facility license holder in Hong Kong) to ensure we operate with the highest standards of security and compliance.
What's more, in accordance with the HKMA’s SVF license requirements, your funds are stored in segregated bank accounts in Hong Kong at ICBC (Asia) and OCBC. This means that even if something happens to Neat or ePayLinks, for whatever reason, your funds will remain unaffected.
All your card transactions are processed by the Mastercard® network and are protected by MasterCard® rules and standards. The Neat Card is issued by ePayLinks Technology Co. Ltd (“ePayLinks”), an authorised MasterCard® prepaid card issuer in Hong Kong.
ePayLinks is a Stored Value Facility (“SVF”) licensee(License number SVF0011) regulated by the Hong Kong Monetary Authority (“HKMA”).