** NOTE: The limits below apply to the cards only. The account limits for Neat Business are different.
You will be in Tier 1 upon card activation.
You will be upgraded to Tier 2* approximately 1 working week after card activation. Upgrades may take longer than usual if any documents received during sign-up doesn't meet the requirements as set by our partnering card issuer. i.e. when uploading Live Photos, please note that you will need to take a selfie of yourself holding your Passport / Chinese Resident Identity Card / Hong Kong Permanent ID Card with your whole arm and elbow completely visible (not cropped out and ID doesn't show reflection).
For the types of Identification Documents, please visit here.
*Please note you must be above 18 years of age to be eligible for Tier 2.
In order to be upgraded to Tier 3, you will need to make a request to our Customer Solutions team to have a form issued out via firstname.lastname@example.org.
Tier 3 upgrades are usually processed within a week from the receipt of the submitted form.