I completed the spending requirement already. Why haven’t I received the cash reward?

The HKD200 cash rewards will only be credited into your Mox Account once the eligible Mox Card transaction(s) of at least HKD200 have ‘settled’ as per Mox’s internal systems. The settlement process for a transaction generally takes a few days. Once they are all complete, we will credit the HKD200 cash reward into your Mox account within 30 calendar days.  

Please refer to the Promotion terms and conditions which can be found here. 

For enquiries, please contact Mox Care at 2888-8228.