I have already spent over HKD200 on my Mox Card so why did I still receive a notification telling me that I need to spend more in order to receive a HKD200 cash reward?

This might be due to the time gap between the notification being sent and when our system calculates the spending requirement. Please check the Dashboard in the Mox app again later.

If you have any queries, please contact our Customer Care Team via the Mox app’s in-app call or live chat. We’re always here to help.