Why do I need to do two-factor authentication (2FA) for making EUR & GBP payments?

To protect you against fraud and strengthen our online payment security, we’re required by Europe’s Strong Customer Authentication (SCA) regulations to perform an extra step of verification for outgoing EUR & GBP payments.

When you make a payment from your EUR or GBP balance, you’ll be required to:

• Enter the one-time password (OTP)* sent to you via your preferred setting (email or SMS)**

• Enter the same password you use to log into the Neat dashboard

• Complete your payment by selecting the Authenticate Payment button

*Please note that if you enter an incorrect password or OTP 5 times in a row, you will be locked out from the Neat dashboard for 30 minutes. After 30 minutes, you may try logging into the dashboard again.

**If you have not selected a preferred authentication method delivery, the OTP will be sent to you via email by default.