To protect you against fraud and strengthen our online payment security, we’re required by Europe’s Strong Customer Authentication (SCA) regulations to perform an extra step of verification for outgoing EUR & GBP payments.
When you make a payment from your EUR or GBP balance, you’ll be required to:
Enter the one-time password (OTP)* sent to you via your preferred setting (email or SMS)**
Enter the same password you use to log into the Neat dashboard
Complete your payment by selecting the Authenticate Payment button
*Please note that if you enter an incorrect password or OTP 5 times in a row, you will be locked out from the Neat dashboard for 30 minutes. After 30 minutes, you may try logging into the dashboard again.
**If you have not selected a preferred authentication method delivery, the OTP will be sent to you via email by default.