At Neat, we work with multiple payment providers to process international payments. All outgoing international transfers made from your Neat Business Account are typically completed within 2-5 working days.
Our payment provider is currently experiencing delays with payments to China. Due to this situation, please note that outgoing payments to China will be delayed and they may take up to 14-21 days to be processed. We may also reach out to request supporting documents to facilitate your payments to China.
We're currently looking for alternate methods to process payments to China within the standard time. We appreciate your patience while we work on this. We will continue to update you regularly as we learn more.
If you have any questions please do not hesitate to contact our support team. You may submit your query using this link.