Can I receive local and international payments?

Yes, you can receive local and international payments into your multi-currency balance by sharing your dedicated collection information with your sender.

Please note: you cannot receive cheques or cash top-ups into your Neat Account. In the event that a cheque is accepted, funds will be returned to the sender (the entire refund process may take up to several weeks).

• For more about Neat’s multi-currency balance.

• For more about which countries/regions you can collect payments from.

If you’re expecting to collect funds from a Hong Kong bank account

In Hong Kong, bank payments require a bank code, branch code & account number. However, different banks use different formatting in their online banking systems.

• If an online banking site specifically asks for a branch code, you can split up the branch code (first 3 digits) and account number.

• If no branch code is asked for in the account number field, simply input the branch code followed by the account number as one joint number.

Here’s a handy lookup tool to easily find the bank code of any Hong Kong bank.