Your Monthly Incoming Limit is the amount you can collect each month across all your currency wallets, it resets every month. Total Balance Limit is the maximum amount you can have across all your neat currency wallets including pending payments.
These limits are put in place to help us protect our network of customers from potential fraudulent activities.
Monthly incoming limit: Maximum amount you can receive in your account per calendar month
Total Balance limit: Maximum amount you can have in your wallet at any time
You can check your limits on your Neat Dashboard.
Please consider your Total Balance limit when expecting large incoming transactions. If an incoming payment results in your monthly limit being exceeded, the payment will automatically be returned to the payer, and it could take a few days to be returned to the sender’s account.
If you have any questions, please don’t hesitate to get in touch with our support team at