What is the status of my outgoing CNY payment?

At Neat, we work with multiple payment providers to process international payments. All outgoing international transfers are typically completed within 2-5 working days.

Our payment provider is currently experiencing issues with payments to China. Due to this situation, please note that outgoing payments to China will be delayed and it may take up to 14-21 days to be processed. We may also reach out to request supporting documents to facilitate your payments to China. 

If you need to make a payment to China, we recommend you to contact our support at business@neatcommerce.com, instead of initiating it via the Neat Business Dashboard. We will assist in processing your payment via an alternative channel. 

We're currently working on resolving this issue and we appreciate your patience while we work on this. We will continue to update you regularly as we learn more.

If you have any questions please do not hesitate to contact our support team. You may submit your query using this link.