If you have misplaced or lost your card, you can simply block the card through the Neat App by tapping the “Block Card" button in your Neat App Profile.
If you locate your card, you can simply unblock the card by tapping the“Block Card" button and entering the 6 digit Pin. In order to use this function, you will need to configure a Pin number prior to blocking/unblocking the card.
Requesting a Replacement Neat Business Card
If you are unable to locate your Neat Card and need a replacement card, please contact us at "Submit a request"
Or via telephone +852 3001 6328 (Visa card only).
You will receive your replacement Neat Card within 1 week for Hong Kong addresses. Shipping times will vary for other destinations.
Please note there is a fee of HK$50 for requesting a replacement Neat Card.
If you have lost your phone, please visit here for more information.
Addendum - Neat Card replacement fee is temporarily waived.