My card is blocked. What happened and what should I do?

Your card may be blocked for several reasons. If you require help, please contact us at

"Submit a request"

Below are the most common reasons your card could be blocked:

• Entering your 6 digits PIN incorrectly 3 times.

• Too many consecutive failed transactions (eg. credit limit has been reached).

If your card is blocked because you entered an incorrect PIN too many times. You can reset your PIN via the "Neat Business App 2 Factors Authentication (2FA)".

2-Factor Authentication

• Entering your 6 digits PIN incorrectly 3 times.

• Too many consecutive failed transactions (eg. insufficient funds).

• When updating your phone number via the mobile app. The card will be blocked for 24hours.

If your card is locked because you entered an incorrect PIN too many times, the card will be unlocked automatically at midnight Hong Kong time.