How do I file a travel accident insurance claim?

To make a travel accident insurance claim please follow the below instructions: 

Notice of Claim

A written notice of claim must be given no later than ninety (90) days from the date of the incident. Failure to give notice to the claims department listed below, within ninety (90) days from the date of the incident may result in a denial of the claim.

To file a claim, call or send a claim notification email to:

AIG Insurance Hong Kong Limited Claims Department

7/F One Island East, 18 Westlands Road

Island East, Hong Kong

Tel: (852) 3666 7090

Languages Supported: English/Cantonese

Call Centre Hours: 9:00 am to 5:30 pm HKT Monday to Friday (except Public Holidays)

Email: claims.hk@aig.com

(The Neat Visa card is only available for Hong Kong customers)