How do I file a travel accident insurance claim?

Coverage Features:
Travel Accident Insurance provides coverage against accidental death and dismemberment while riding in a Common Carrier (scheduled commercial flight)

Coverage trigger:
Travel insurance is automatically activated when a cardholder* purchases a Common Carrier ticket with an eligible Visa Card

Coverage Territory: Worldwide** (includes domestic & international cover)

Coverage Limit Options (USD): 500,000

To make a travel accident insurance claim please follow the below instructions 
Notice of Claim:

A written notice of claim must be given no later than ninety (90) days from the date of the incident. Failure to give notice to the claims department listed below, within ninety (90) days from the date of the incident may result in a denial of the claim.

The information must be completed truthfully and accurately and no information or materials have been withheld and that AIG will rely and act on the Information accordingly. Otherwise, AIG reserve the rights to deny liability or recover amounts paid, whether wholly or partially.

Required Documents:

• Travel Insurance Claim Form

• Copy of Ticket & Boarding Pass

• Letter from the Airline Authorities certifying about the delay missed connection

• Transaction verification confirming the full passenger fare for the Covered Trip had been charged to the eligible card, including copies of Common Carrier ticket(s) and receipts

You may fast-track your claims by emailing the needed documents to claims.hk@aig.com and sending your original receipts to the address stated below.

AIG Insurance Hong Kong Limited Claims Department

7/F One Island East, 18 Westlands Road

Island East, Hong Kong

Tel: (852) 3666 7090

Languages Supported: English/Cantonese

Call Centre Hours: 9:00 am to 5:30 pm HKT Monday to Friday (except Public Holidays)

Email: claims.hk@aig.com

*This policy will not cover any loss, injury, damage or legal liability sustained directly or indirectly by any individual or entity identified on any applicable government watch lists as a supporter of terrorism, narcotics or human trafficking, piracy, proliferation of weapons of mass destruction, organized crime, malicious cyber activity, or human rights abuses

**This policy does not cover any loss, injury, damage or liability, benefits, or services directly or indirectly arising from or relating to a planned or actual trip to or through Cuba, Iran, Syria, North Korea, the Crimea region, or Afghanistan