What is a backup code?

A backup code will help you access your account in case you lose your phone, or cannot gain access to your email or Google Authenticator app. 

You can find your backup codes following the below steps: 

1. Login to your Neat dashboard

2. Click on the dropdown located menu on the top right corner

3. Click “Profile”

4. You will find the backup codes under “Security”

Please save your backup codes somewhere secure but accessible. We will provide 8 codes and each code can only be used once.