How do I check the status of my payment?

Once you’ve created an outgoing payment, you can track the status of it from the Neat dashboard or the payment tracking link*.

Neat dashboard:

• Step 1: Go to Balances  

• Step 2: Click on the outgoing payment’s currency balance (GBP/EUR/HKD/USD)

• Step 3: Find the transaction under the Pending Payments or Payments tab

You’ll find a status badge on the top right which indicates the status of your payment.

*Payment tracking links expire 30 days after a transaction has completed, failed or returned, so you won’t be able to access or share it after that. 

Payment tracking link:

Once you’ve created your payment instructions, you’ll be able to share the payment’s status with your payee through the payment tracking link*.

You can find this tracking link in 3 places:

• On the final page after you’ve successfully created a payment

• The payment instructions email

• Clicking “Share with Payee” in the transaction detail on the Neat dashboard

Payment statuses:

Created: You’ve successfully created the payment instructions.

Processing: Our system is processing the payment, which usually takes only a few minutes. It can take up to one business day if more information about the payment is required. .

In Transit: The payment is on its way to your payee, which can take up to 5 business days.

Completed: Your payment has successfully reached its destination.

Failed: Your payment was unsuccessful. Learn more about why payments fail.