General Info
- Do you accept applications for a Neat account from Corporate Shareholder(s)?
- Neat Wallet
- What sort of limits are there?
- How to signup for a Neat Account?
- What is a Neat Account?
- What is the difference between a Neat account and corporate banking services?
Account Services
- Account Sign-up Checklist
- Are you and your business eligible for a Neat Account?
- How long does it take to signup for a Neat Account?
- Can I signup for a Neat Account if I am not in Hong Kong?
- What industries are not supported by Neat?
- What are the countries / regions Neat can support?
Incorporation Services
Using the Neat Dashboard
Payment Services
- Why do I need to do two-factor authentication (2FA) for making EUR & GBP payments?
- Why did my payment fail?
- What is SWIFT?
- Which countries can I send money to?
- How do I make a payment?
- How do I make payments to payees in China?
Collection Services
- How do I collect payments?
- Where can I find collection instructions to send to my payers
- Can I provide collection instructions using my company name?
- When can I receive funds in my Multi-currency wallet
- Can I receive payments from e-commerce platforms?
- Why are there restrictions on how long I can hold my funds in the Neat Multi-currency Wallet?
Neat Visa Card
- Do you offer Neat Visa card services to companies incorporated in any country/region?
- Does my card support transactions made offline?
- Does Neat support Alipay?
- Does Neat support Apple pay and Google pay?
- How do I cancel my Neat Visa card?
- How do I change my PIN and how long does my PIN number need to be?
Mobile Access
Xero Integration
- How do I connect my Neat Account to Xero?
- What do I need to sign up for the Neat-Xero connection?
- Does it cost money to connect my Neat account in Xero?
- After setting up the integration, how long will it take for my transactions to appear on Xero?
- Do I need to create a new Xero Account?
- What time of day do my transactions appear in Xero?