General Info
- Are there any transaction limits?
- What is a Neat Account?
- What is the difference between a Neat account and corporate banking services?
- Can I apply for a Neat account even if my company does not have a bank account?
- How much does Neat Account cost?
- What are the supported currencies of the Multi-Currency Wallet?
Account Opening Information
- Do you accept applications from companies incorporated in any country/region?
- Account Opening Checklist
- How long does it take to signup for a Neat Account?
- Can I signup for a Neat Account if I am not in Hong Kong?
- How do I signup for a Neat Account?
- What industries are not supported by Neat?
Neat Visa Card
- Does my card support transactions made offline?
- Does Neat support Alipay?
- Does Neat support Apple pay and Google pay?
- How do I activate my card?
- How do I cancel my Neat Visa card?
- How do I change my pin and how long does my pin number need to be?
Payment Services
- What countries can I send money to?
- How do I make a payment?
- How do I make payments to payees in China?
- How do I check the status of my payment?
- What is SEPA?
- What is a Payout Account?
Collection Services
- Why are there restrictions on how long I can hold my funds in the Neat Multi-currency Wallet?
- How do I collect payments?
- Where can I find collection instructions to send to my payers
- When can I receive funds in my Multi-currency wallet
- Can I receive payments from e-commerce platforms?
- Can I receive local and international payments from my senders?
Using the Neat Dashboard
Mobile Access
- I forgot my login password for the Neat App. What do I need to do?
- Why do I not see my multi-currency wallet balance in the Neat app?
- What is the Neat app?
- I forgot my login password for the Neat App. What do I need to do?
- Why do I not see my Neat account balance in the Neat Business app?
- What is the Neat Business app?
Xero Integration
- How do I connect my Neat Account to Xero?
- What do I need to sign up for the Neat-Xero connection?
- Does it cost money to connect my Neat account in Xero?
- After setting up the integration, how long will it take for my transactions to appear on Xero?
- Do I need to create a new Xero Account?
- What time of day do my transactions appear in Xero?