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  1. Neat FAQ
  2. General Inquiries
  3. Personal

Personal

  • What is “Mox x Neat Referral Promotion”?
  • How can I get the cash reward from the “Mox x Neat Referral Promotion”?
  • What if I have successfully opened a Mox Account during the promotion period but have not met the spending requirement?
  • I completed the spending requirement already. Why haven’t I received the cash reward?
  • As an existing Mox customer, can I close my Mox Account and open a new Mox Account to enjoy “Mox x Neat Referral Promotion”?
  • Is a refunded transaction on my Mox Card considered an eligible transaction that will go towards meeting the spending requirement for the “Mox x Neat Referral Promotion”?
  • I have already spent over HKD200 on my Mox Card so why did I still receive a notification telling me that I need to spend more in order to receive a HKD200 cash reward?
  • How come I was not able to enter the “NEATMOX” invitation code into the Mox app when I applied to open a Mox Account?
  • When will the Promotion Period end for the “Mox x Neat Referral Promotion”?
  • Mox x Neat Referral Promotion (the “Promotion”) terms and conditions
  • How do I transfer my remaining fund out?
  • Thanks & Goodbye Neat Personal Card.
  • Is Neat Personal still available?

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